IF YOU MUST CANCEL or reschedule your activity, please do so at least 48 hours before your scheduled activity. There are no fees to reschedule, and you are entitled to 100% refund, given the request is made at least 48 hours prior to the activity. No changes are allowed, and no refunds will be issued less than 48 hours prior to the scheduled activity.
IF WE MUST CANCEL your activity due to unfavorable water conditions or severe weather, we will reschedule the activity at your convenience without any penalties, either by offering a different activity, reschedule to a different date, or to keep full credit on file to be used at your convenience in the future. If you are unable to reschedule, you can request a refund.